I've interfaced directly with the Google developers on my wife's initial 
Chromebook issues, so I don't think that's actually the case.

On January 7, 2015 4:45:10 PM AKST, Mike Hammett <[email protected]> wrote:
>Yes I am and no, Google does not provide support for anything. If it's
>not in their KB (which it never is), you're SOL. There's no way to
>contact support. 
>
>
>
>
>----- 
>Mike Hammett 
>Intelligent Computing Solutions 
>http://www.ics-il.com 
>
>----- Original Message -----
>
>From: "Josh Reynolds" <[email protected]> 
>To: [email protected], "Mark - Myakka Technologies" <[email protected]> 
>Sent: Wednesday, January 7, 2015 6:58:45 PM 
>Subject: Re: [AFMUG] Google Apps for ISP solutions 
>
>I provide a conduit, I do not make money performing tech support for
>Netflix or Hulu, they have staff that provides support for those
>things. Are you providing support at 3am for email? Google is. 
>
>
>On January 7, 2015 3:53:53 PM AKST, Mark - Myakka Technologies
><[email protected]> wrote: 
>
>Josh, 
>
>Because if anything goes wrong with that other service they will call 
>you anyway.  At least on my system I have logs to looks at.  I can 
>tell in 5 minutes that they typed the e-mail in wrong instead of 
>taking 30 minutes to explain to that why I can't help them. 
>
>
>
>-- 
>Sent from my Android device with K-9 Mail. Please excuse my brevity. 

-- 
Sent from my Android device with K-9 Mail. Please excuse my brevity.

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