It's the same story today with Windows and mass market retailers.
They (Packard Bell, Compaq, Acer, HP, etc) don't support Win95.
They a) reflect those calls to Microsoft or b) have the customer run the
computer manufacturer's "Restore" CD, which wipes out the hard drive
(reformat) and rebuilds it just as it was when it left the factory floor.
End of committment. Compaq, for one, provides lifetime hardware support,
but support for the software they preload is a $45/call techsupport item.
A situation that keeps me employed, mind you. (I'm a PC-Tech at an
electronics chain.) I for one would be content with Dell supporting their
hardware (and providing the necessary details to aid in configuring
various aspects of Linux to work with it), and referring tech support to
the newsgroups or to RedHat (assuming it was a RedHat installation they
put on the machines).
> >him about Linux. It seems to me that he is saying that if a single
> >installation ordered enough boxes (for some definition of enough) then
> >Dell _would_ be willing to load Linux onto those boxes.
>
> Well, sure. But would they be willing (or able) to provide support for it?
>
> I'm thinking "no" on willing, and "hell no" on able. I'd dearly love to be
> proven wrong.
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