On 10/3/2010 12:54 PM, Boris Liberman wrote:
On 10/3/2010 6:41 PM, P. J. Alling wrote:
The discussion seems to have become about Pentax, or any other
manufacturer for that matter, unilaterally extending warranty on product
with a /very/ large number of defective samples. The contract on the
card is no longer in question. Pentax has been honoring that. It's
really become a question of how much is the customers good will worth.
I'd really like to get a DA 17-70mm. But from all accounts that
particular lens is poorly designed from a manual focusing standpoint,
making reliable auto focus a must. The SDM controversy just becomes one
more reason for my money to stay in my pocket.
Peter, since you're talking about post-warranty period and substantial
number of defective units, I wonder, what would have to happen for
Pentax to be legally forced to admit that they "dropped an egg" like
Bill Robb keeps saying???
Although some people vote with their pockets by walking away, there
are still many who bought these lenses and suffered the consequences...
Boris
I really don't have an answer to that. Who would enforce it. When
you're dealing with a Government, it will be a matter health, safety and
cost, and the company's defense will be one of statistics.
If people are dying and the perception is that the company simply
doesn't care, there is no defense that can be reasonably raised, no
matter what the actual facts.
If it just puts a bunch of /apparently/ well heeled geeks out of sorts
and costs them a little more of their /probably ill gotten/ loot, and
the company is making a reasonable effort within the existing framework,
then the geeks can go pound sand.
Unfortunately for Bill, (and in a way the rest of us), that's almost
exactly the situation.
Now that might be costing Pentax a lot of good will, but they may have
statistics, that show their failure rate to be within the norm, even
compared to Canon, Nikon, and Sigma, and they will stick to their position.
--
"His lack of education is more than compensated for by his keenly developed moral
bankruptcy."
-Woody Allen
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