On 10/3/2010 12:03 PM, Boris Liberman wrote:
On 10/3/2010 5:47 PM, Steven Desjardins wrote:
Interesting question about Pentax "fixing" its problems under
warranty. I do not have sufficient business experience to say for
sure, but it would not surprise me if this were no longer a viable
business model. Companies need to release frequently to survive,
which affects extended testing and QC as the parts change a lot. As
honest and fair-minded as warranty fixes of obvious problems would be,
Companies that do so may simply go out of business, just leaving the
ones that don't.
My understanding, Steve, is that when you buy a piece of gear from a
company, say, Pentax, the text on the warranty card and the proof of
purchase together make it a legal contract between you and Pentax. It
is therefore Pentax obligation under law to provide you with proper
service. You might not be able to sue them to submission, but at least
formally you're entitled to proper service as far as the written
conditions thereof go. However I may be wrong.
Boris
The discussion seems to have become about Pentax, or any other
manufacturer for that matter, unilaterally extending warranty on product
with a /very/ large number of defective samples. The contract on the
card is no longer in question. Pentax has been honoring that. It's
really become a question of how much is the customers good will worth.
I'd really like to get a DA 17-70mm. But from all accounts that
particular lens is poorly designed from a manual focusing standpoint,
making reliable auto focus a must. The SDM controversy just becomes
one more reason for my money to stay in my pocket.
--
"His lack of education is more than compensated for by his keenly developed moral
bankruptcy."
-Woody Allen
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