I have bought no SDM lenses. I would no doubt be angry if they didn't work properly, especially if I bought them for that reason. I'm certainly not defending Pentax. I expect the worst and am usually rewarded accordingly. ;-)
On Sun, Oct 3, 2010 at 12:41 PM, P. J. Alling <[email protected]> wrote: > On 10/3/2010 12:03 PM, Boris Liberman wrote: >> >> On 10/3/2010 5:47 PM, Steven Desjardins wrote: >>> >>> Interesting question about Pentax "fixing" its problems under >>> warranty. I do not have sufficient business experience to say for >>> sure, but it would not surprise me if this were no longer a viable >>> business model. Companies need to release frequently to survive, >>> which affects extended testing and QC as the parts change a lot. As >>> honest and fair-minded as warranty fixes of obvious problems would be, >>> Companies that do so may simply go out of business, just leaving the >>> ones that don't. >> >> My understanding, Steve, is that when you buy a piece of gear from a >> company, say, Pentax, the text on the warranty card and the proof of >> purchase together make it a legal contract between you and Pentax. It is >> therefore Pentax obligation under law to provide you with proper service. >> You might not be able to sue them to submission, but at least formally >> you're entitled to proper service as far as the written conditions thereof >> go. However I may be wrong. >> >> Boris >> > The discussion seems to have become about Pentax, or any other manufacturer > for that matter, unilaterally extending warranty on product with a /very/ > large number of defective samples. The contract on the card is no longer in > question. Pentax has been honoring that. It's really become a question of > how much is the customers good will worth. I'd really like to get a DA > 17-70mm. But from all accounts that particular lens is poorly designed from > a manual focusing standpoint, making reliable auto focus a must. The SDM > controversy just becomes one more reason for my money to stay in my pocket. > > -- > "His lack of education is more than compensated for by his keenly developed > moral bankruptcy." > -Woody Allen > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and > follow the directions. > -- Steve Desjardins -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
