On 10/3/2010 5:47 PM, Steven Desjardins wrote:
Interesting question about Pentax "fixing" its problems under warranty. I do not have sufficient business experience to say for sure, but it would not surprise me if this were no longer a viable business model. Companies need to release frequently to survive, which affects extended testing and QC as the parts change a lot. As honest and fair-minded as warranty fixes of obvious problems would be, Companies that do so may simply go out of business, just leaving the ones that don't.
My understanding, Steve, is that when you buy a piece of gear from a company, say, Pentax, the text on the warranty card and the proof of purchase together make it a legal contract between you and Pentax. It is therefore Pentax obligation under law to provide you with proper service. You might not be able to sue them to submission, but at least formally you're entitled to proper service as far as the written conditions thereof go. However I may be wrong.
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