Ralph:

Sorry to hear of your difficulties in dealing with ATT's tech support but am
glad that you got the problem resolved. Just wanted to add that I recently
experienced several tech support "hang-ups" by Dell tech support in trying
to troubleshoot a networking problem for a friend.

When I see their TV ads claiming that their tech support is consistently
rated #1, I have to laugh. I wonder who does the rating!

Carol Warman
Computers Were Us, Inc.
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
______________________________________________________
> Well, after ending up talking to around 7 level 1 support people (a
> number of them had the gall of actually hanging up on me in the middle
> of my trying to explain what the problem was) and several level 2
> support people (had 1 or 2 at this level also hang up on me - unreal),
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