I have successfully reached the support team via this contact form (for a similar issue, related to the fact that I had several shop accounts, nailed to individual merchant accounts (i.e. [email protected] <mailto:[email protected]>), and wanted to migrate to a solo shopify acct).
I'd send an email there. https://shop.app/help/shop-app-help-contact -Dan > On Mar 14, 2026, at 11:15 PM, Viktor Dukhovni via mailop <[email protected]> > wrote: > > On Sun, Mar 15, 2026 at 04:53:06AM +0100, Sebastian Robin Nielsen via mailop > wrote: > >> When trying to email [email protected] <mailto:[email protected]> , I get >> directed to their help page, which actually REQUIRES a store owner login to >> create a ticket. If I press "Can't login", I just get instructions on how to >> do a password reset, and a password reset request form. > > The WHOIS record includes: > > Registrar Abuse Contact Email: [email protected] > Registrant Organization: Shopify Inc. > Registrant Email: Select Request Email Form at > https://domains.markmonitor.com/whois/shopify.com > Tech Email: Select Request Email Form at > https://domains.markmonitor.com/whois/shopify.com > > There's a small chance those might work better. You should also try the > abuse info from the WHOIS record for the IP address from which the > messages in question were sent. > > -- > Viktor. 🇺🇦 Слава Україні! > _______________________________________________ > mailop mailing list > [email protected] > https://list.mailop.org/listinfo/mailop
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