Wish I had my Mac handy because it would be much better while writing this email.
By the sounds of it, the computer is not just losing connection to web or mail but losing connection altogether. When this happens, taking a look at the network settings and finding out what the gateway is for your machine, and then sending it a few pings would be a good first step. If you can connect to the gateway, try doing a trace to the mail server or a different server to see if the connection breaks down somewhere else. I believe these are easiset to do from the terminal, which is not the best place for a novice user. If that doesn't help, resetting the modem and the computer sounds like an effort to release and or renew the computer's DHCP lease or reboot a modem in trouble. Does anyone know the right way to release and renew a DHCP lease on MacOS X? Deactivating the interface should send a release and reactivating it should force a renew... One tool I used to use on classic MacOS was IPNetMonitor, and the OS X version can be found here. The software is available as a 21-day demo. http://www.sustworks.com/site/downloads.html If the settings in Entourage work once, they should continue to work. If you lose connection to mail and not the web, try to see if you can ping the POP server. Another way to see if Rogers is having intermittent problems. Jason. ----- Original Message ----- From: "Nyx Wolfwalker" <[EMAIL PROTECTED]> To: "Mac Canada" <[EMAIL PROTECTED]> Sent: Friday, July 18, 2003 6:45 PM Subject: Rogers still at it :-( > Greetings Everyone, > > Sighs, they are still at it I think.... Here is the updates .. By the way > thanks for the ideas regarding the lite. However, my friend upgraded to > their normal high speed one. > > Now where almost back to square one again. Everything is configured as par > norm, her power is a little low at times, but all in all her comp room is > fully functional regarding power. I have had to have my friend pull the > power of the Rogers cable unit three times since she upgraded in order for > her to be able to let the system see here, you see she gets a error from the > browser or mail app saying "can not connect to server, can not find server" > which unplugging and replugging works, but she should not have to do this at > all, it make no since why she should have to do this when ever it can't find > the server. > > Second, now apparently she is having trouble with the email every so often. > She calls the techs and they totally confuse her about what's going on, and > apparently I've found that they do not support Entourage or any other mail > app other then Mail (the one shipped with X). I know that the email > configuration is as it should be and that it works, as par their layout. > > Does any one have any ideas as to what might be going on? Or is it truly a > major problem with the modem that they sent her? Or in fact a problem with > then end? Which they are not saying anything about? > > Well take care everyone, > > Nyx Wolfwalker > http://www.macintoshsisters.org > http://www.nyxstium.ca/aimugcanada/ > -- Mac Canada is sponsored by <http://lowendmac.com/> and... Shop Canadian, visit Mantek Services <http://www.mantek.mb.ca> Low Prices That Will Keep YOU and Your MAC Smiling Educational discounts are now available Support Low End Mac <http://lowendmac.com/lists/support.html> Mac Canada info: <http://lowendmac.com/lists/mac-can.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/mac-canada%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
