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https://issues.apache.org/jira/browse/SOLR-7796?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=17046944#comment-17046944
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Cassandra Targett commented on SOLR-7796:
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There's a related aspect to this sort of feature that no one has mentioned yet,
which is logs. In my experience, only getting configs without logs is only
getting half the story. Logs are bigger and more complex (so better suited for
the .zip option), so maybe that should be a separate effort but I wanted to
mention it. An additional challenge there is getting logs for all the nodes in
a cluster, which can be critical for diagnosing performance issues, for example.
Being able to anonymize all configs (& logs) will be really huge for some
users. Any solutions that don't include that as an option will be less
effective for those users.
> Implement a "gather support info" button
> ----------------------------------------
>
> Key: SOLR-7796
> URL: https://issues.apache.org/jira/browse/SOLR-7796
> Project: Solr
> Issue Type: Improvement
> Components: Admin UI
> Reporter: Shawn Heisey
> Priority: Minor
>
> A "gather support info" button in the admin UI would be extremely helpful.
> There are some basic pieces of info that we like to have for problem reports
> on the user list, so there should be an easy way for a user to gather that
> info.
> Some of the more basic bits of info would be easy to include in a single file
> that's easy to cut/paste -- java version, heap info, core/collection names,
> directories, and stats, etc. If available, it should include server info
> like memory, commandline args, ZK info, and possibly disk space.
> There could be two buttons -- one that gathers smaller info into an XML,
> JSON, or .properties structure that can be easily cut/paste into an email
> message, and another that gathers larger info like files for configuration
> and schema along with the other info (grabbing from zookeeper if running in
> cloud mode) and packages it into a .zip file. Because the user list eats
> almost all attachments, we would need to come up with some advice for sharing
> the zipfile. I hate to ask INFRA for a file sharing service, but that might
> not be a bad idea.
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