On 8/16/18 3:52 AM, Dão Gottwald via governance wrote: > The use of Slack at Mozilla has bothered me for a while. So far I managed > to pretty much ignore Slack. I feel left out sometimes but it hasn't been a > big deal, as far as I can tell. (Of course, since I don't have an account, > I don't know how much exactly I've been missing.) > > Now this issue came up again in > https://bugzilla.mozilla.org/show_bug.cgi?id=1460248#c18 when a user asked > a question about a UX design that I implemented. These kind of discussions > in closed bugs usually don't go anywhere, so I asked the user to take it to > a mailing list or IRC. The user posted to #ux and never got a response. > This can happen in channels with low usage, but Timvde let me know that > this IRC channel has effectively been dead since the team has moved to > Slack.
Aside from the question of Slack vs. IRC (or other), we might want to address the multiple points of failure in this scenario (do a better job of monitoring conversations in closed bugs, shut down dead channels, update our documentation about communication venues, etc.). Peter
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