On May 13, 2013, at 3:21 PM, Peter <pjrhar...@gmail.com> wrote: > I have a thought on an action we could take out of this that might be > constructive. > > Would it be possible to customise trak at all to make the workflow clearer? > > I'm thinking if someone tries to open a ticket that was closed by a committer > then they should get an intermediate page pointing them to this group and > asking them to confirm before the ticket is reopened. > > I don't know if Trak is customisable to that extent, or if this would even be > effective, but it would be nice to get something out of this.
If Trak is customizable enough, it might be good to have the ticket template always have a link to the Google Group. Label it "Google Group/Mailing List", and then a comment that says "let's move this discussion over to the mailing list" can be a simple click on a link, and you're at the mailing list. Hopefully, that could help to eliminate the overhead associated with getting the discussion to the right place to make progress.
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