There is a fundamental problem here, albeit one that is rooted in simple 
misunderstanding.

The burden of proof is on the originator of an idea (i.e., the ticket 
reporter). Arguments can be made against the idea in the ticket. Rebuttal 
is sent elsewhere. Regardless of the intention, this automatically creates 
contention (in some cases) because it appears as a double standard, as 
arbitrary discretion is used to draw a line in the sand (the point at which 
the discussion should be moved to the mailing list).

The solution could be either:

A) Allow for full discussion in a ticket (this may not be an option, based 
on the conversations I've read)

or

B) Disallow only technical (how to fix, code review, etc.) discussion in a 
ticket, and make it easy to get from a ticket to its discussion thread and 
back again.

Option A allows for easier collaboration on business aspects by 
incorporating technical considerations into the conversation at the expense 
of extra noise.
Option B allows for easier digestion of either tech or business at the 
expense of a lack of cohesion among both parties.

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