Le 10/04/2025 à 09:14, Michel Verdier a écrit :
A poor friend of mine is stucked on w$ and his computer has problems. I
have no access to his system.
Do you know a way to check his hardware, programs such as clamav,
smartmontools or memtest, either running on w$ or from a live system?
But it has to be fully automated or with a simple ui. For example running
clamav from shell commands is beyond his power.
Hello Michel,
David inquiry about hardware/software is possibly more relevant than it
seems at first glance: if the computer is not too old, it could have
hardware check tools integrated into its UEFI. Knowing the brand and
model of the computer could help point the user needing help to the
relevant manual to access these tools (if this manual exists, that is
not guaranteed, depending on the brand and the considered market (pro
rather than consumer))
If the Windows OS on this machine is not totally broken, Jeremy had a
good point earlier (suggesting installing Anydesk).
If you have a working Windows OS, or even a smartphone, you can assist
your friend easily without him having to install anything (Winows remote
desktop is already in the OS):
https://support.microsoft.com/en-us/windows/how-to-use-remote-desktop-5fe128d5-8fb1-7a23-3b8a-41e636865e8c
I you prefer or cannot do this, you may use Anydesk or Teamviewer: your
friend will simply have to install the app from the Windows App Store
(easy for non-technical users). You have to install Anydesk or
Teamviewer on your PC, though.
These solutions (Windows Remote Desktop, Anydesk, Teamviewer) have the
great advantage of not needing a non-technical user setting up anything
technical (IP address, firewall, whatever...)
When you have access to his PC, you can inquire about software and
hardware issues
Good luck :-)
