On 4/10/25 00:14, Michel Verdier wrote:
A poor friend of mine is stucked on w$
I assume you mean Microsoft Windows (?). Which version (4.0, XP, Vista, 7, 8, 8.5, 10, 11, etc.) and which edition (Home, Pro, Workstation, etc.)?
and his computer
Make and model of computer? CPU? Memory? Disks? Other?
has problems.
Please describe the problems -- operator action, computer response, expected response, etc..
I have no access to his system.
So, your friend and the computer are at a remote location and you are attempting to provide technical support via the telephone?
Do you know a way to check his hardware, programs such as clamav, smartmontools or memtest, either running on w$ or from a live system? But it has to be fully automated or with a simple ui. For example running clamav from shell commands is beyond his power.
Answering the above questions should facilitate obtaining trouble-shooting advice via this mailing list.
David
