Since you're not using realtime, your best bet is probably going to be to give your operators a menu to increase/decrease their queue penalties and set your wrapup time low like the other poster suggested.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Mitch Claborn Sent: Monday, October 29, 2012 1:25 PM To: [email protected] Subject: Re: [asterisk-users] Bypass queue wrapup time Asterisk 1.8 Not currently using realtime. Mitch On 10/29/2012 12:19 PM, Danny Nicholas wrote: > As I read the queues.conf.sample file I would say no since you would > have to set the value to 0 and reload the queue. If you state your > asterisk version and whether you're using realtime, someone might offer a solution. > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Mitch > Claborn > Sent: Monday, October 29, 2012 12:15 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: [asterisk-users] Bypass queue wrapup time > > In our sales queue, we have wrapup time set to 15 seconds. When the > phones are really busy, the operators would like the ability to bypass > that 15 second wait and grab the next call in the queue. Is that > possible? How to accomplish? > -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
