Try with both .no issues. both will show that option... On Jun 27, 2014 5:23 PM, "Neha Khandelwal" <[email protected]> wrote:
> ** > Hi Suresh, > > Could you also please confirm, which report style should I use- Web or AR > system ? > When I choose AR system, I do not get option to 'Add ALL" fields in > report. In that way I had to select each field manually to add in the > report. > > Regards > Neha > > > On Fri, Jun 27, 2014 at 5:21 PM, Suresh Loganathan <[email protected]> > wrote: > >> ** >> >> You can get the .arx file from Report. when you are saving the report >> from remedy save the file as .arx file. >> >> Regards, >> >> Suresh Loganathan... >> On Jun 27, 2014 5:15 PM, "Neha Khandelwal" <[email protected]> wrote: >> >>> ** >>> Hi Chris, >>> >>> Thanks for your reply. >>> Unfortunately I am getting some problem using AR User tool for my >>> application. >>> Data retrieved from application URL, and AR User tool does not match. >>> >>> Is it possible to generate .arx file from application URL only. >>> >>> Regards >>> Neha Khandelwal >>> >>> >>> >>> >>> On Fri, Jun 27, 2014 at 3:46 PM, Chris Jones <[email protected]> >>> wrote: >>> >>>> Hi Neha, >>>> >>>> If you're using 7.6.04 you could still use the Remedy User Tool (same >>>> version; 7.6.04) to create the arx files. >>>> >>>> Regards, >>>> >>>> Chris >>>> >>>> Chris Jones, Director >>>> Remed Advanced Query Language >>>> Web: www.aramea.co >>>> >>>> >>>> -----Original Message----- >>>> From: Action Request System discussion list(ARSList) [mailto: >>>> [email protected]] On Behalf Of Neha Khandelwal >>>> Sent: 27 June 2014 11:11 >>>> To: [email protected] >>>> Subject: How to generate .arx file in ITSM 7.6.04 >>>> >>>> Hi List, >>>> >>>> Can anyone please assist me in following issue- >>>> >>>> I am using ITSM 7.6.04 application suite. I need to take data backup of >>>> all records of HPD:Help Desk form. So I thought for the following approach >>>> (which I have already used in ARS 7.1) >>>> >>>> 1. Generate report of all records from HPD:Help Desk form, and create a >>>> .arx file. >>>> 2. In case of upload, use BMC Data Import tool to import back .arx >>>> files. >>>> >>>> But from ITSM application URL, I am not able to generate .arx file for >>>> both web or AR System report types. >>>> >>>> Can anyone please suggest me, a show to generate .arx files from ITSM >>>> 7.6.04 application? >>>> >>>> Regards >>>> Neha Khandelwal >>>> >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >>>> Answers Are, and have been for 20 years" >>>> >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> "Where the Answers Are, and have been for 20 years" >>>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
