Hi, hope you all can help. I'm trying to pull out question answers in our SRM system. We don't map them to anywhere in incident or change. They are just used in the Service Requests. They are shown in the Request Details screen under "Provided Information".
Ultimately, I'm trying to pull an extract of all our service requests but when I did a pull on SRM:Request I didn't get the request details portion of the request. I tried to go to the request details form but I can't search on it. I believe its HTML. How do I, or what form are those question answers on in SRM. How can pull it along with the SRM data like Req # etc... _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
