If this is Incident Management Console hang issue then you may want to refer defect SW00422595.
Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of kunal das Sent: Tuesday, 5 February 2013 4:12 AM To: [email protected] Subject: Re: Critical: Server Hung ** Vaibhav has provided the correct must have Overview performance hotfix.. However you need to check the people record of the users and based on the application permission they have, you need to correct the application preference record.. By default it has "Yes" for all the application under Overview Console... Check out this KA369356 for the hotfix. Example: If a user has only Change User Permission.. he should not be interested for SRM, Asset, Proble, Release, Incident.. We highly recommend you to set "No" to all unwanted application in the overview console through application preference settings.. 90% of the overview performance issues are resolved with this configuration, as Remedy perform a table scan when they open the overview console... Hope this helps. Regards, Kunal Thanks, Kunal. On Tue, Feb 5, 2013 at 3:51 AM, vaibhav wadekar <[email protected]<mailto:[email protected]>> wrote: ** conquery.jar ITSMCommonUtils.jar These are multi-threaded versions of the existing jar files so these need to replace the existing ones located in the "pluginsvr\qry" directory (i.e. C:\Program Files\BMC Software\ARSystem\pluginsvr\qry. You can test by extracting patch 04 installer and put this jar to your system to see if the problem resolved. Regards/Vaibhav On Mon, Feb 4, 2013 at 1:58 PM, ravi rai <[email protected]<mailto:[email protected]>> wrote: ** Kathy, Check with BMC Support. we faced this in 7604 SP2 and there was issue with Overview console. Overview console was single threaded. They provided a Jar file fix for the same Ravi ________________________________ Date: Mon, 4 Feb 2013 13:52:12 -0800 From: [email protected]<mailto:[email protected]> Subject: Re: Critical: Server Hung To: [email protected]<mailto:[email protected]> ** Kathy, how many rows are in the table referenced by the console? I've seen this happen in some versions where the form doesn't get cleared, and the SQL queries bog the system down. Rick On Mon, Feb 4, 2013 at 1:50 PM, Kathy Morris <[email protected]<mailto:[email protected]>> wrote: ** Hi, AR System 7.6.03 ITSM 7.6.04 SP1. The incident management console hangs and hoses the system when users access the Incident Management Overview console. My understanding is that thru a row-level access query, users see the incidents for the group they are member of. If users are a part of many groups, however this can cause problems. How can we prevent this query from crashing the system to the point where our database is unresponsive. Are any others experiencing this performance issue? Any ideas on what we can do to get our system to a stable state? _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
