conquery.jar ITSMCommonUtils.jar
These are multi-threaded versions of the existing jar files so these need to replace the existing ones located in the "pluginsvr\qry" directory (i.e. C:\Program Files\BMC Software\ARSystem\pluginsvr\qry. You can test by extracting patch 04 installer and put this jar to your system to see if the problem resolved. Regards/Vaibhav On Mon, Feb 4, 2013 at 1:58 PM, ravi rai <[email protected]> wrote: > ** > Kathy, > Check with BMC Support. we faced this in 7604 SP2 and there was issue with > Overview console. > Overview console was single threaded. They provided a Jar file fix for the > same > > > Ravi > > > ------------------------------ > Date: Mon, 4 Feb 2013 13:52:12 -0800 > From: [email protected] > Subject: Re: Critical: Server Hung > To: [email protected] > > > ** > Kathy, how many rows are in the table referenced by the console? I've > seen this happen in some versions where the form doesn't get cleared, and > the SQL queries bog the system down. > > Rick > > > On Mon, Feb 4, 2013 at 1:50 PM, Kathy Morris <[email protected]>wrote: > > ** > > Hi,**** > > ** ** > > AR System 7.6.03 **** > > ITSM 7.6.04 SP1. **** > > ** ** > > The incident management console hangs and hoses the system when users > access the Incident Management Overview console.**** > > My understanding is that thru a row-level access query, users see the > incidents for the group they are member of.**** > > If users are a part of many groups, however this can cause problems.**** > > How can we prevent this query from crashing the system to the point where > our database is unresponsive.**** > > Are any others experiencing this performance issue?**** > > Any ideas on what we can do to get our system to a stable state?**** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
