Kathy,Check with BMC Support. we faced this in 7604 SP2 and there was issue with Overview console.Overview console was single threaded. They provided a Jar file fix for the same Ravi
Date: Mon, 4 Feb 2013 13:52:12 -0800 From: [email protected] Subject: Re: Critical: Server Hung To: [email protected] ** Kathy, how many rows are in the table referenced by the console? I've seen this happen in some versions where the form doesn't get cleared, and the SQL queries bog the system down. Rick On Mon, Feb 4, 2013 at 1:50 PM, Kathy Morris <[email protected]> wrote: ** Hi, AR System 7.6.03 ITSM 7.6.04 SP1. The incident management console hangs and hoses the system when users access the Incident Management Overview console. My understanding is that thru a row-level access query, users see the incidents for the group they are member of. If users are a part of many groups, however this can cause problems.How can we prevent this query from crashing the system to the point where our database is unresponsive. Are any others experiencing this performance issue?Any ideas on what we can do to get our system to a stable state? _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
