Thanks! The analogy helps. The trick is you don't have to reconcile and track your mud flap count/usage to maintain compliance. Once you buy the off-road package you are done.
So I guess what is missing is the documentation that lists the packages and what they contain. Agreed that license has always been bit of a pain but at one point we received a list of exactly what we were entitled to. Service Desk was the start of licensing issue because you had to translate that into 1 for Incident and 1 for Problem; but it could still be counted and configured. Before that we received something similar to: Help Desk User Fixed 5 Pack Help Desk User Fixed 5 Pack Help Desk User Fixed 5 Pack Help Desk User Floating 5 Pack Help Desk User Floating Custom (qty 18) AR User Floating 5 Pack AR User Floating 5 Pack AR User Fixed 5 Pack Now that I can count :) I look forward to whatever solution BMC comes up with (as long as it doesn't require a license). Jason On Thu, Jan 24, 2013 at 12:40 PM, Easter, David <[email protected]>wrote: > ** > > The answer is because the license is different than the sales bundle. > “Service Management Specialist” is a sales bundle. “AR User Fixed” is a > license contained in that bundle.**** > > ** ** > > Think of it this way – when you buy a car, they offer you bundles of > stuff. For example, they may offer you an “Off-Road” bundle that includes > heavy duty floor mats, mud flaps for the tires, a brush cutter on the front > bumper and bigger tires. When you buy that bundle, you’re not given a > thing called an “Off-Road”- you’re given all the contents of the bundle.** > ** > > ** ** > > The ITSM Suite bundles are the same way. When you buy a bundle, you are > given the licenses contained in that bundle. For example, If you buy the > *BMC Remedy Suite – Floating User Add-On License *bundle, you get:**** > > ** ** > > **· ***BMC:Incident Mgmt User Floating license***** > > **· ***BMC:Problem Mgmt User Floating license***** > > **· ***BMC:Change Mgmt User Floating license***** > > **· ***BMC:Asset Mgmt User Floating license***** > > **· ***BMC:Service Level Mgmt User Floating license***** > > **· ***AR User Floating license***** > > ** ** > > Along with some additional entitlements that are legal, but not entered > into AR System as a license.**** > > ** ** > > Note that everyone’s been dealing with this for years and years – it’s not > new to the ITSM Suite. When you bought a Service Desk license under legacy > pricing, there’s no “Service Desk user license” in AR System to enter. You > had a “*BMC:Incident Mgmt User Floating license*” and a “*BMC:Problem > Mgmt User Floating license*”. **** > > ** ** > > There is absolutely a need to provide some sort of mapping/utility that > says “when you buy X sales bundle, you get Y licenses”, though – I > completely agree with that. It’s a recognized pain point for the customer > base and there are certainly internal discussions on how to try and lessen > the confusion caused by the sales bundle model.**** > > ** ** > > -David J. Easter**** > > Manager of Product Management, AR System**** > > BSM & Atrium Solutions Management**** > > BMC Software, Inc.**** > > **** > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jason Miller > *Sent:* Thursday, January 24, 2013 11:19 AM > > *To:* [email protected] > *Subject:* Re: License question**** > > ** ** > > ** **** > > I don't see "Service Management Specialist" anywhere in the config. Why > does the configuration and legal license naming have to be so convoluted?* > *** > > ** ** > > Is there anybody out there who has been able to take the documentation > that indicates your licensed capacity (sent when you purchase or renew > support) and then go configure an AR server with the appropriate number of > licenses for the various types?**** > > ** ** > > Sorry for the mini rant but this is one area that has gotten worse over > the years. It seems we need to hire professional services just to map > legaleze/licenseze to how the server is configured.**** > > ** ** > > Jason**** > > ** ** > > On Wed, Jan 23, 2013 at 1:57 PM, Easter, David <[email protected]> > wrote:**** > > The ITSM Suite user license bundle that you'd need is the Service > Management Specialist. > > -David J. Easter > Manager of Product Management, AR System > BSM & Atrium Solutions Management > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc.**** > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Misi Mladoniczky > Sent: Wednesday, January 23, 2013 11:05 AM > To: [email protected] > Subject: Re: License question > > Hi, > > The task forms does not seem to be tagged with a licensed application. > > In other words, an AR User Fixed/Floating would be adequate. > > Check with your sales rep what kind of license you should actually order. > Probably a Specialist Fixed/Floating... > > Best Regards - Misi, RRR AB, http://rrr.se > > > I was wondering if anyone knew what type of license a user would need if > they > > were just working on modifying tasks in Task Management. I see Task User > > doesn't have a license type required, but would they need to have an AR > User > > Floating/Fixed? > > > > [Description: Description: Description: > cid:[email protected]] > > IT Accounts & ITSM Enterprise Applications Manager > > University of New Hampshire > > Client Services > > Primary: (603) 862-2377 > > Alternate: (603) 862-4242 > > [email protected]<mailto:[email protected]> > > http://accounts.unh.edu<http://accounts.unh.edu/> > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years"**** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
