The answer is because the license is different than the sales bundle. "Service Management Specialist" is a sales bundle. "AR User Fixed" is a license contained in that bundle.
Think of it this way - when you buy a car, they offer you bundles of stuff. For example, they may offer you an "Off-Road" bundle that includes heavy duty floor mats, mud flaps for the tires, a brush cutter on the front bumper and bigger tires. When you buy that bundle, you're not given a thing called an "Off-Road"- you're given all the contents of the bundle. The ITSM Suite bundles are the same way. When you buy a bundle, you are given the licenses contained in that bundle. For example, If you buy the BMC Remedy Suite - Floating User Add-On License bundle, you get: * BMC:Incident Mgmt User Floating license * BMC:Problem Mgmt User Floating license * BMC:Change Mgmt User Floating license * BMC:Asset Mgmt User Floating license * BMC:Service Level Mgmt User Floating license * AR User Floating license Along with some additional entitlements that are legal, but not entered into AR System as a license. Note that everyone's been dealing with this for years and years - it's not new to the ITSM Suite. When you bought a Service Desk license under legacy pricing, there's no "Service Desk user license" in AR System to enter. You had a "BMC:Incident Mgmt User Floating license" and a "BMC:Problem Mgmt User Floating license". There is absolutely a need to provide some sort of mapping/utility that says "when you buy X sales bundle, you get Y licenses", though - I completely agree with that. It's a recognized pain point for the customer base and there are certainly internal discussions on how to try and lessen the confusion caused by the sales bundle model. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Thursday, January 24, 2013 11:19 AM To: [email protected] Subject: Re: License question ** I don't see "Service Management Specialist" anywhere in the config. Why does the configuration and legal license naming have to be so convoluted? Is there anybody out there who has been able to take the documentation that indicates your licensed capacity (sent when you purchase or renew support) and then go configure an AR server with the appropriate number of licenses for the various types? Sorry for the mini rant but this is one area that has gotten worse over the years. It seems we need to hire professional services just to map legaleze/licenseze to how the server is configured. Jason On Wed, Jan 23, 2013 at 1:57 PM, Easter, David <[email protected]<mailto:[email protected]>> wrote: The ITSM Suite user license bundle that you'd need is the Service Management Specialist. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 23, 2013 11:05 AM To: [email protected]<mailto:[email protected]> Subject: Re: License question Hi, The task forms does not seem to be tagged with a licensed application. In other words, an AR User Fixed/Floating would be adequate. Check with your sales rep what kind of license you should actually order. Probably a Specialist Fixed/Floating... Best Regards - Misi, RRR AB, http://rrr.se > I was wondering if anyone knew what type of license a user would need if they > were just working on modifying tasks in Task Management. I see Task User > doesn't have a license type required, but would they need to have an AR User > Floating/Fixed? > > [Description: Description: Description: cid:[email protected]] > IT Accounts & ITSM Enterprise Applications Manager > University of New Hampshire > Client Services > Primary: (603) 862-2377<tel:%28603%29%20862-2377> > Alternate: (603) 862-4242<tel:%28603%29%20862-4242> > [email protected]<mailto:[email protected]><mailto:[email protected]<mailto:[email protected]>> > http://accounts.unh.edu<http://accounts.unh.edu/> > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
