I was on 3.2 or 4.x at the time, it was a while ago....was actually my first Remedy system. If I remember correctly, we used the escalation server to generate the DSO action...Created an escalation that setup DSO for all of the records, and then after it created all of the records (a single run of the escalation) we turned the escalation off and allowed the process to clear out the excess (several days as I recall), then turned it back on after the backlog had cleared, which created another backlog, but significantly smaller...which the queue was able to handle, from that point just ran it daily.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Vikram Sent: Thursday, January 03, 2013 8:18 AM To: [email protected] Subject: Re: Archiving Case Study.... LJ, What AR version were you using then? Its good to hear about data deletion taken care by DSO process. Any idea about the bulk initial delete that we need to do to clean data which is 13 months older from production server. How can we achieve that if not via escalation? Thanks, Vikram _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
