You have a blank password for the Demo account? Put a password and try again. Probably a blank password is not checked at the mid-tier and throws an error automatically.
Regards, Jose Manuel Huerta http://theremedyforit.com/ On Thu, Sep 27, 2012 at 10:15 AM, Carl Wilson <[email protected]> wrote: > Hi, > this is usually an indication that the passwords for the AR Server Mid Tier > connection do not match. > You can reset the password for the Mid Tier from within ARS (AR System > Administration), then use this password in the Mid Tier setup. > > Cheers > Carl > > http://www.missingpiecessoftware.com/ > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Angus Comber > Sent: 27 September 2012 08:17 > To: [email protected] > Subject: Cannot login to mid-tier but CAN login using Windows user tool > > Hi > > I have Remedy v7.5 mid-tier setup and I can login using the Windows user > tool (thick client) with standard Demo account. If I try to login to the > mid-tier I go to > > http://myserver:8080/arsys/shared/login.jsp and get the login page as > expected. But if I login using username Demo and leave password field and > authentication fields blank then I get > > ARERR [623] > Authentication failed > > Is there some step I have missed? > > Angus > > p.s. I get exactly same error if I attempt to login with an unknown > username, eg john. > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
