If what Vikrant suggested does not work, Can you remove and add ar system server on midtier config page. If the connection from mid tier has issues you won't be able to add. Then there are other things to check.
- Karthik On Sep 27, 2012 12:50 PM, "Kulkarni, Vikrant" <[email protected]> wrote: > hi Angus, > > have you configured the Authentication server correctly in the MT config > page? > > Thanks, > Vikram > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Angus Comber > Sent: Thursday, September 27, 2012 12:47 PM > To: [email protected] > Subject: Cannot login to mid-tier but CAN login using Windows user tool > > Hi > > I have Remedy v7.5 mid-tier setup and I can login using the Windows user > tool (thick client) with standard Demo account. If I try to login to the > mid-tier I go to > > http://myserver:8080/arsys/shared/login.jsp and get the login page as > expected. But if I login using username Demo and leave password field and > authentication fields blank then I get > > ARERR [623] > Authentication failed > > Is there some step I have missed? > > Angus > > p.s. I get exactly same error if I attempt to login with an unknown > username, eg john. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
