Hi, this is usually an indication that the passwords for the AR Server Mid Tier connection do not match. You can reset the password for the Mid Tier from within ARS (AR System Administration), then use this password in the Mid Tier setup.
Cheers Carl http://www.missingpiecessoftware.com/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Angus Comber Sent: 27 September 2012 08:17 To: [email protected] Subject: Cannot login to mid-tier but CAN login using Windows user tool Hi I have Remedy v7.5 mid-tier setup and I can login using the Windows user tool (thick client) with standard Demo account. If I try to login to the mid-tier I go to http://myserver:8080/arsys/shared/login.jsp and get the login page as expected. But if I login using username Demo and leave password field and authentication fields blank then I get ARERR [623] Authentication failed Is there some step I have missed? Angus p.s. I get exactly same error if I attempt to login with an unknown username, eg john. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
