Mahesh, You and I both know that training monkeys is harder than you could ever imagine it would be.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mahesh Chandra Sent: Wednesday, July 18, 2012 10:24 AM To: [email protected] Subject: Re: ITSM Assignee - Timetable This can be achieved by training the users to change their availability to "No" when they clock out from their shift. Thanks Mahesh Sent from my iPhone On Jul 17, 2012, at 7:34 AM, "Longwing, LJ CTR MDA/IC" <[email protected]> wrote: > No...I'm looking to say > > UserA is available Mon-Fri 8A-8P > UserB is available Mon-Fri 8P-8A > > And during those timeframes, have User A in the assignee list....and not when > not during those timeframes... > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Goodall, Andrew C > Sent: Monday, July 16, 2012 4:16 PM > To: [email protected] > Subject: Re: ITSM Assignee - Timetable > > Do you mean from "My profile" under "Support Groups" --> "Update Support > Groups and Roles" for individual groups or "Mark All Unavailable" > > Regards, > > Andrew C. Goodall > Software Engineer > Development Services > [email protected] > jcpenney > 6501 Legacy Drive > Plano, TX 75024 > jcp.com > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Longwing, LJ CTR MDA/IC > Sent: Monday, July 16, 2012 5:00 PM > To: [email protected] > Subject: ITSM Assignee - Timetable > > Ok....looking for a feature that doesn't seem to exist, but seems > reasonable that I'm just missing it > > We have found where you can schedule a group's availability, but not able to > find a PERSON's availability. Need to basically be able to say this person > is available to receive tickets from this time to that time on these > days....where can I find that? > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > The information transmitted is intended only for the person or entity to > which it is addressed and may contain confidential and/or privileged > material. If the reader of this message is not the intended recipient, you > are hereby notified that your access is unauthorized, and any review, > dissemination, distribution or copying of this message including any > attachments is strictly prohibited. If you are not the intended recipient, > please contact the sender and delete the material from any computer. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
