Below idea can be automated if you use assignment engine to do the assignments based on a rule.
1) Form A which has information of all the consultant along with the shift timing. 2) an escalation written on this form which will set the availabity of the consutlant to not available/on vacation on the people form 3) In your assignment rule add a qualification to select only records which has the availability not set to 'not available/on vacation' This way only assignee which are available during a timeframe will get the tickets assigned. On Tue, Jul 17, 2012 at 6:28 PM, Rajesh Nair <[email protected]>wrote: > ** > Had a same requirement for me, long back but to some other reason it did > not kick off, but had a thought of how to do it, > but this was going to be a manual activty for the shift leads/manager > > 1) Form A which has information of all the consultant along with the shift > timing. > 2) an escalation written on this form which will set the availabity of the > consutlant to not available/on vacation on the people form > 3) once the status is set as available the consultant is visible in the > drop down. > > Had another idea, > instead of doing this in manual way, as soon as the consultant logs in the > status value in the people form is set to available and this consutlant is > see the drop down of the Group. > > one more a stupid idea > pop up a window which say this consutlant is not working in this shift > > all this point might sound novice though :) > > > regadrs > rajesh > > On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC < > [email protected]> wrote: > >> No...I'm looking to say >> >> UserA is available Mon-Fri 8A-8P >> UserB is available Mon-Fri 8P-8A >> >> And during those timeframes, have User A in the assignee list....and not >> when not during those timeframes... >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Goodall, Andrew C >> Sent: Monday, July 16, 2012 4:16 PM >> To: [email protected] >> Subject: Re: ITSM Assignee - Timetable >> >> Do you mean from "My profile" under "Support Groups" --> "Update Support >> Groups and Roles" for individual groups or "Mark All Unavailable" >> >> Regards, >> >> Andrew C. Goodall >> Software Engineer >> Development Services >> [email protected] >> jcpenney >> 6501 Legacy Drive >> Plano, TX 75024 >> jcp.com >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Longwing, LJ CTR MDA/IC >> Sent: Monday, July 16, 2012 5:00 PM >> To: [email protected] >> Subject: ITSM Assignee - Timetable >> >> Ok....looking for a feature that doesn't seem to exist, but seems >> reasonable that I'm just missing it >> >> We have found where you can schedule a group's availability, but not able >> to find a PERSON's availability. Need to basically be able to say this >> person is available to receive tickets from this time to that time on these >> days....where can I find that? >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 >> www.wwrug12.com ARSList: "Where the Answers Are" >> The information transmitted is intended only for the person or entity to >> which it is addressed and may contain confidential and/or privileged >> material. If the reader of this message is not the intended recipient, you >> are hereby notified that your access is unauthorized, and any review, >> dissemination, distribution or copying of this message including any >> attachments is strictly prohibited. If you are not the intended recipient, >> please contact the sender and delete the material from any computer. >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 >> www.wwrug12.com ARSList: "Where the Answers Are" >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
