But that then creates a hassle when doing reporting because they are truly one group...and you have 2 shifts on a 24X7 group...but you want to know who is on 'now'...but all you get is the complete list...
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook Sent: Tuesday, July 17, 2012 6:59 AM To: [email protected] Subject: Re: ITSM Assignee - Timetable ** You could have different groups that reference each shift. Rick On Jul 17, 2012 8:34 AM, "Longwing, LJ CTR MDA/IC" <[email protected]> wrote: No...I'm looking to say UserA is available Mon-Fri 8A-8P UserB is available Mon-Fri 8P-8A And during those timeframes, have User A in the assignee list....and not when not during those timeframes... -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Goodall, Andrew C Sent: Monday, July 16, 2012 4:16 PM To: [email protected] Subject: Re: ITSM Assignee - Timetable Do you mean from "My profile" under "Support Groups" --> "Update Support Groups and Roles" for individual groups or "Mark All Unavailable" Regards, Andrew C. Goodall Software Engineer Development Services [email protected] jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, July 16, 2012 5:00 PM To: [email protected] Subject: ITSM Assignee - Timetable Ok....looking for a feature that doesn't seem to exist, but seems reasonable that I'm just missing it We have found where you can schedule a group's availability, but not able to find a PERSON's availability. Need to basically be able to say this person is available to receive tickets from this time to that time on these days....where can I find that? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
