You could have different groups that reference each shift. Rick On Jul 17, 2012 8:34 AM, "Longwing, LJ CTR MDA/IC" <[email protected]> wrote:
> No...I'm looking to say > > UserA is available Mon-Fri 8A-8P > UserB is available Mon-Fri 8P-8A > > And during those timeframes, have User A in the assignee list....and not > when not during those timeframes... > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Goodall, Andrew C > Sent: Monday, July 16, 2012 4:16 PM > To: [email protected] > Subject: Re: ITSM Assignee - Timetable > > Do you mean from "My profile" under "Support Groups" --> "Update Support > Groups and Roles" for individual groups or "Mark All Unavailable" > > Regards, > > Andrew C. Goodall > Software Engineer > Development Services > [email protected] > jcpenney > 6501 Legacy Drive > Plano, TX 75024 > jcp.com > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Longwing, LJ CTR MDA/IC > Sent: Monday, July 16, 2012 5:00 PM > To: [email protected] > Subject: ITSM Assignee - Timetable > > Ok....looking for a feature that doesn't seem to exist, but seems > reasonable that I'm just missing it > > We have found where you can schedule a group's availability, but not able > to find a PERSON's availability. Need to basically be able to say this > person is available to receive tickets from this time to that time on these > days....where can I find that? > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > The information transmitted is intended only for the person or entity to > which it is addressed and may contain confidential and/or privileged > material. If the reader of this message is not the intended recipient, you > are hereby notified that your access is unauthorized, and any review, > dissemination, distribution or copying of this message including any > attachments is strictly prohibited. If you are not the intended recipient, > please contact the sender and delete the material from any computer. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
