Hi, Thanks, Is this a common issue occuring to all..
On Wed, Apr 4, 2012 at 10:17 PM, Goodall, Andrew C <[email protected]> wrote: > ** > > I suspect it’s the difference between the Request ID (Entry ID) Vs. the > Incident_Number**** > > ** ** > > It’s confusing because BMC decided to but INC on the front of the Incident > Number whereas in other modules they did not do that.**** > > ** ** > > Regards,**** > > **** > > *Andrew Goodall***** > > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > <http://www.jcp.com/> > **** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Sam Anderson > *Sent:* Wednesday, April 04, 2012 11:40 AM > *To:* [email protected] > *Subject:* Status history**** > > ** ** > > ** **** > > > Hi All,**** > > **** > > When we click Status history in the midtier, the details of the ticket are > shown correct but subject of the new window shows some ticket number ,ie > when you click status history of INC 0004 , status history window opens and > shows the correct info of INC 0004 but the header line of new window in > INC 0005678. > Thanks & Regards > Sam**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and > any review, dissemination, > distribution or copying of this message including any attachments is > strictly prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Thanks & Regards Sam _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
