I suspect it's the difference between the Request ID (Entry ID) Vs. the Incident_Number
It's confusing because BMC decided to but INC on the front of the Incident Number whereas in other modules they did not do that. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sam Anderson Sent: Wednesday, April 04, 2012 11:40 AM To: [email protected] Subject: Status history ** Hi All, When we click Status history in the midtier, the details of the ticket are shown correct but subject of the new window shows some ticket number ,ie when you click status history of INC 0004 , status history window opens and shows the correct info of INC 0004 but the header line of new window in INC 0005678. Thanks & Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ <font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
