Hi, Thanks, I read something about this, so with the new installation I'm using ARAdmin as the database user, prior to this it was named ars.
Hopefully I will manage to upgrade more smoothly with the next release :-) #################### ** Is the ARAdmin password the documented default? We has similar issues upgrading from 7.5 to 7.6.04 SP1 (Windows/MS SQL) where you could tell the installer connected to the db for some operations but others failed. We set ARAdmin to the default password, set Demo's password back to NULL (old habit I had forgot to do this time) and the installer would then allow us to perform an upgrade. My best guess is somewhere the default ARAdmin password is hard coded into the installer. Jason On Wed, Dec 14, 2011 at 7:17 AM, Anders Lauri <[email protected]> wrote: Still the same issue, I just did a re-install competely. It was an empty db anyhow, test & development. ** can you TNSPING the oracle db can you sqlplus with the USER you are logged in as to the db (system or SA) can you login as ARAdmin (sqlplus) once that works:: then it should be clear to proceed:: I had all that and still got what you got.. and never could upgrade... I got busy and never went back to it, I just used sp1:: it worked immediately. Something is missing in the code (I believe), the SP2 patch needs to be Patched again. On Tue, Dec 13, 2011 at 6:44 PM, Anders Lauri <[email protected]> wrote: 'm starting to think this is related to the way the installer connects to the Oracle installation, it's seems to be using an "oraload" file in the /tmp/xxxxx directory, however, my tsnames.ora seems to be broken so "oraload" replies an Oracle error code. Strange though that the second connection attempts works (when entering all credentials for the database), I'm guessing it must be using sqlplus and using a fixed string such as "sqlplus 'username/password@server/ID'. I will try to dig into this tomorrow. ######################################### I tried creating a new temp space, however, still the same message. ** Oh wait:: there is an additional feature:: if this is the issue with the temp space? There is a know issue since (I don't know when - 3 versions) that if you upgrade it requires you put in a NEW artmpspace and it must be created: and conveniently it will not delete the old one either: you cannot use existing table space for the artmpspace.. On Tue, Dec 13, 2011 at 4:07 PM, Anders Lauri <[email protected]> wrote: Joe, Apologies for the unclear message, please view this (http://oi40.tinypic.com/2hchu1w.jpg) image for a clear explanation, basically. I fill out all information (regarding contact details and tables for the database), ARS 7.6.04 SP2 installer successfully establish contact with the database but tells me that an existing ARSystem table exis and my only valid options (which I can't find anywhere) are Upgrade, Overwrite and ServerGroup. And no - I'm always installing as root, however, after the installation is down I do a chown -R ars:ars on the entire /opt/bmc structure to run all services as user ars, however, installation always conducted as root. #################### Anders, I'm a little confused on your second email in response to Freds.. You said and I quote "it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere". Upgrade is the first option that you see that you mentioned in that list followed by the statement that you don’t see upgrade anywhere.. What's the first option then? Assuming your response was a typo, are you installing using the same UNIX system user as the previous install? If the user you are installing as is different and has no access to the installation directories as the previous user, I can see how it may not be able to read the previous installations configuration files. Was the previous installation a root install and you are now attempting a non root upgrade? Was the previous installation owned by some other non root user? Joe -----Original Message----- From: Anders Lauri Sent: Tuesday, December 13, 2011 2:54 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: ARS 7.6.04 SP2 no upgrade option in Linux It's asking me to specify the table and temp. table, when I select the same, it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. I saw that when upgrading to 7.6.03 when I didn't re-type all the passwords into the installer. When I re-typed the passwords (even though it looked like it already knew them) it gave me the upgrade option. Apparently if it asks for the DBA info then it couldn't connect as the aradmin user. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Anders Lauri Sent: Tuesday, December 13, 2011 8:04 AM To: [email protected] Subject: ARS 7.6.04 SP2 no upgrade option in Linux Hi, I'm trying to upgrade to SP2 from version 7.6.04, however, I'm not prompted with any upgrade option, the installer finds my current ARS-installation, however, no option regarding update is presented, only overwrite or new installation (the installer asks for DBA-admin credentials later in the installation). Anyone have a suggestion on what might cause this? Best Regards, Anders L. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Top of Message | Previous Page | Permalink _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
