Rich, It would take a bit of work, but you can get it to happen if you would like.
There is a run-process named PERFORM-ACTION-EXIT-APP. The trick would be getting this to fire on a client other than the one initiating the logoff. I would do something along the lines of 1 �C Put an interval based AL on all forms you want to monitor from, have it check as often as you would like. Have it run a guide that checks for an entry in a table for $USER$ 2 �C Have that Guide perform the process PERFORM-ACTION-EXIT-APP if a record is found, do any other processing/etc necessary as well, including clearing the change flag on any forms currently open, maybe even updating the record to say that the logoff was processed 3 �C Have your interface program insert a record into the above mentioned table, and look for the flag mentioned in #2, or wait for X seconds/minutes, and then do what’s necessary. Not exceedingly pretty, but it should be effective in logging the user off….the only caveat I can see is that each time the interval fires, you will be communicating between the client and the server, thus increasing your network traffic for each user logged in….depending on the qual for the guide…you would want to minimize this as much as possible. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Gard, Richard J Sent: Monday, May 23, 2011 9:04 AM To: [email protected] Subject: API call to sign a client OFF ** IS there an API call we can make to sign a person off from the client? We are working on a blackberry approval app the runs into a problem if the person is signed on to Remedy ITSM 7.0.1. The approval works if the person is not signed onto Remedy, but fails if he/she is signed on. The caveat would be they would have to sign-in again, but that may be better than failing they BB approval because they forgot to sign-out when they stepped away from their desk. Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ (: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
