Hi Marcelo, I have noticed this a time or two. I just confirmed it happens in Windows User Tool version 7.5 patch 5. I also verified that it does *not* happen when viewing the SH in Mid-Tier 7.5 patch 4 (obviously not using CTRL+H though).
Jason On Fri, Jun 25, 2010 at 11:08 AM, Martinez, Marcelo A <[email protected]>wrote: > What "might" be a bug is: the first time you press <CRTL>+<H> you will see > the history.. if you close it and press <CRTL>+<H> again, the history will > be blank. At least on ITSM 7.0.03 P7. Not sure if this got fixed in a later > patch. > > Marcelo > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Juan Ingles > Sent: Friday, June 25, 2010 12:52 PM > To: [email protected] > Subject: Re: Status History issue in Incident > > URLs, for instance, use field #1 and not the Incident Number. > > This caused confusion just the other day... one of our users noticed > the URL and thought that the notification had notified for the wrong > incident. > > I wonder why BMC didn't just use a different prefix on that form. > > > Juan Ingles > > > On Fri, Jun 25, 2010 at 9:43 AM, Ben Chernys > <[email protected]> wrote: > > Hi Atul, > > > > As Matt pointed out, all is working "correctly" - if not a bit unclearly. > > > > The Request ID - field 1 - is ALSO an INC000xxx field but is rarely the > same > > as the actual incident id. > > The Status History stuff is ARS - not ITSM so it displays the field '1' > > > > So, if you do a report of the record in Q and get the request id, > incident > > id and status history, you'll see everything as it should be. > > > > Worse, ITSM 7 uses both values variously to make linking records. > > > > Cheers > > Ben > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of Atul Vohra > > Sent: June 25, 2010 6:26 PM > > To: [email protected] > > Subject: Re: Status History issue in Incident > > > > Incident form has a INC# and the pop up has a header "Status History -- > > Incident #INC..." where INC was different > > > > Atul Vohra > > > > > > -----Original Message----- > > From: "Matt Worsdell" [[email protected]] > > Date: 06/25/2010 12:22 PM > > To: [email protected] > > Subject: Re: Status History issue in Incident > > > > I expect it's showing teh RequestID and you are confusing with the > Inciden t > > ID. The Incident ID is not field 1 in ITSM7. > > > >> Hi, > >> > >> We are on ARS 7.1 and when we search for a incident and hit CTRL H or > >> View Status History, it opens window showing status history of a > >> different incident. > >> > >> Is this a known bug - is there a work-around. > >> > >> Thanks > >> Atul Vohra > >> > >> ______________________________________________________________________ > >> _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > >> > >> > > > > > ____________________________________________________________________________ > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 > > www.wwrug.com ARSlist: "Where the Answers Are" > > > > > ____________________________________________________________________________ > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 > > www.wwrug.com ARSlist: "Where the Answers Are" > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
