Hi Atul, As Matt pointed out, all is working "correctly" - if not a bit unclearly.
The Request ID - field 1 - is ALSO an INC000xxx field but is rarely the same as the actual incident id. The Status History stuff is ARS - not ITSM so it displays the field '1' So, if you do a report of the record in Q and get the request id, incident id and status history, you'll see everything as it should be. Worse, ITSM 7 uses both values variously to make linking records. Cheers Ben -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Atul Vohra Sent: June 25, 2010 6:26 PM To: [email protected] Subject: Re: Status History issue in Incident Incident form has a INC# and the pop up has a header "Status History -- Incident #INC..." where INC was different Atul Vohra -----Original Message----- From: "Matt Worsdell" [[email protected]] Date: 06/25/2010 12:22 PM To: [email protected] Subject: Re: Status History issue in Incident I expect it's showing teh RequestID and you are confusing with the Inciden t ID. The Incident ID is not field 1 in ITSM7. > Hi, > > We are on ARS 7.1 and when we search for a incident and hit CTRL H or > View Status History, it opens window showing status history of a > different incident. > > Is this a known bug - is there a work-around. > > Thanks > Atul Vohra > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
