What "might" be a bug is: the first time you press <CRTL>+<H> you will see the history.. if you close it and press <CRTL>+<H> again, the history will be blank. At least on ITSM 7.0.03 P7. Not sure if this got fixed in a later patch.
Marcelo -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Juan Ingles Sent: Friday, June 25, 2010 12:52 PM To: [email protected] Subject: Re: Status History issue in Incident URLs, for instance, use field #1 and not the Incident Number. This caused confusion just the other day... one of our users noticed the URL and thought that the notification had notified for the wrong incident. I wonder why BMC didn't just use a different prefix on that form. Juan Ingles On Fri, Jun 25, 2010 at 9:43 AM, Ben Chernys <[email protected]> wrote: > Hi Atul, > > As Matt pointed out, all is working "correctly" - if not a bit unclearly. > > The Request ID - field 1 - is ALSO an INC000xxx field but is rarely the same > as the actual incident id. > The Status History stuff is ARS - not ITSM so it displays the field '1' > > So, if you do a report of the record in Q and get the request id, incident > id and status history, you'll see everything as it should be. > > Worse, ITSM 7 uses both values variously to make linking records. > > Cheers > Ben > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Atul Vohra > Sent: June 25, 2010 6:26 PM > To: [email protected] > Subject: Re: Status History issue in Incident > > Incident form has a INC# and the pop up has a header "Status History -- > Incident #INC..." where INC was different > > Atul Vohra > > > -----Original Message----- > From: "Matt Worsdell" [[email protected]] > Date: 06/25/2010 12:22 PM > To: [email protected] > Subject: Re: Status History issue in Incident > > I expect it's showing teh RequestID and you are confusing with the Inciden t > ID. The Incident ID is not field 1 in ITSM7. > >> Hi, >> >> We are on ARS 7.1 and when we search for a incident and hit CTRL H or >> View Status History, it opens window showing status history of a >> different incident. >> >> Is this a known bug - is there a work-around. >> >> Thanks >> Atul Vohra >> >> ______________________________________________________________________ >> _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 > www.wwrug.com ARSlist: "Where the Answers Are" > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 > www.wwrug.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
