I expect it's showing teh RequestID and you are confusing with the Inciden t ID. The Incident ID is not field 1 in ITSM7.
> Hi, > > We are on ARS 7.1 and when we search for a incident and hit CTRL H or View > Status History, it opens window showing status history of a different > incident. > > Is this a known bug - is there a work-around. > > Thanks > Atul Vohra > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
