Hello Thilo, There was a space in the ticket id as pointed out by you.
Thanks it is working now after removing that blank space :) With Regards, Anuj Dua -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Thilo Stapff Sent: Tuesday, May 18, 2010 2:40 PM To: [email protected] Subject: Re: Critical: Getting ARERR 121 while Using C API ARSetEntry Hi, strcpy(IdLst.entryIdList[0], ticketId); is probably the correct one (though you should always check the length of ticketId beforehand). Looking at the log messages, I noticed that there is a space character appended to the ticketId, probably originating from the SELECT statement in CreateBatch.pc, which of course might be a problem. Regards, Thilo Stapff On 18.05.2010 10:37, Anuj DUA wrote: > Hi, > > I have tried : > strcpy(IdLst.entryIdList[0], ticketId); > and also > strcpy(IdLst.entryIdList, ticketId); > > it gives error, as ticketid is pointer. > > I have checked the content before calling API, it gives correct ID. > > Please find below the logs: > > [Tue May 18 10:21:07 2010] Starting RIF monitor... > --- Configuration Details --- > SERVER NAME : euxb91.sgp.st.com > USER NAME : Demo > PASSWORD : live2002 > SCHEMA NAME : HPD:HelpDesk > BACKUP SERVER NAME : eux180.sgp.st.com > --- Configuration Details --- > [Tue May 18 10:21:07 2010] Connecting database dlh_rif/useme...@s2qa... > [Tue May 18 10:21:08 2010] Modify Ticket Ticket_ID : QA0000004937103 > [1]: fields passed > [QA0000004937103 ]: TicketID > Initializing session with primary server [euxb91.sgp.st.com]... > ERROR [2]: calling ARSetEntry()... > ERROR MESSAGE : Error with an entry in the Entry ID list Appended Text: > [Tue May 18 10:21:08 2010] Error in modifying a Ticket > G_CtrlStruct.server[euxb91.sgp.st.com] > [Tue May 18 10:22:27 2010] Modify Ticket Ticket_ID : QA0000004929015 > [1]: fields passed > [QA0000004929015 ]: TicketID > Initializing session with primary server [euxb91.sgp.st.com]... > ERROR [2]: calling ARSetEntry()... > ERROR MESSAGE : Error with an entry in the Entry ID list Appended Text: > [Tue May 18 10:22:27 2010] Error in modifying a Ticket > G_CtrlStruct.server[euxb91.sgp.st.com] > > > With Regards, > Anuj Dua > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Misi Mladoniczky > Sent: Tuesday, May 18, 2010 1:52 PM > To: [email protected] > Subject: Re: Critical: Getting ARERR 121 while Using C API ARSetEntry > > Hi, > > I do not know, but have you checked the content if the request-id before > the call? > > I would have liked to see the logfile, as it should contain ample > information on what happens. > > Exactly which OS are you running on? > > Have you tried compiling the driver-program and performing a Set-Entry > from there to see if it works? > > Compile a minimum program with hard-coded values to see if you can get > your code to work such as: > > ARControlStruct c; > AREntryIdList IdLst; > strcpy(c.server, "xxx") > ... > IdLst.numItems=1; > IdLst.entryIdList=(AREntryIdType *)malloc(sizeof(AREntryIdType)); > IdLst.entryIdList=ticketId; > ARInitialization() > ARSetEntry() > ARTermination() > > Looking at this code, I see that you are overwriting the allocated buffer > with the following code line: > IdLst.entryIdList=ticketId; > > I would write someting like this: > strcpy(IdLst.entryIdList[0], ticketId); > > Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia: > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Hi, >> >> Please find the file attached. >> OS is Unix. >> >> With Regards, >> Anuj Dua >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Misi Mladoniczky >> Sent: Tuesday, May 18, 2010 12:52 PM >> To: [email protected] >> Subject: Re: Critical: Getting ARERR 121 while Using C API ARSetEntry >> >> Hi, >> >> First you must give us some info or snippet from your code. >> >> Specifically the ARSetEntry-call in itself, and enough to understand how >> you are putting the Request ID list together. >> >> Secondly, the OS where you run your client can be useful. >> >> Best Regards - Misi, RRR AB, http://www.rrr.se >> >> Products from RRR Scandinavia: >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. >> Find these products, and many free tools and utilities, at http://rrr.se. >> >>> Hello, >>> >>> While modifying ticket using C API "ARSetEntry", I am getting ARERR 121 >>> (Entry error in the Request ID list.) >>> >>> Please suggest what should be done. >>> >>> ARS configuration : 6.3 >>> >>> With Regards, >>> Anuj Dua >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >>> >>> -- >>> This message was scanned by ESVA and is believed to be clean. >>> >>> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> -- >> This message was scanned by ESVA and is believed to be clean. >> >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
