Hi, I have tried : strcpy(IdLst.entryIdList[0], ticketId); and also strcpy(IdLst.entryIdList, ticketId);
it gives error, as ticketid is pointer. I have checked the content before calling API, it gives correct ID. Please find below the logs: [Tue May 18 10:21:07 2010] Starting RIF monitor... --- Configuration Details --- SERVER NAME : euxb91.sgp.st.com USER NAME : Demo PASSWORD : live2002 SCHEMA NAME : HPD:HelpDesk BACKUP SERVER NAME : eux180.sgp.st.com --- Configuration Details --- [Tue May 18 10:21:07 2010] Connecting database dlh_rif/useme...@s2qa... [Tue May 18 10:21:08 2010] Modify Ticket Ticket_ID : QA0000004937103 [1]: fields passed [QA0000004937103 ]: TicketID Initializing session with primary server [euxb91.sgp.st.com]... ERROR [2]: calling ARSetEntry()... ERROR MESSAGE : Error with an entry in the Entry ID list Appended Text: [Tue May 18 10:21:08 2010] Error in modifying a Ticket G_CtrlStruct.server[euxb91.sgp.st.com] [Tue May 18 10:22:27 2010] Modify Ticket Ticket_ID : QA0000004929015 [1]: fields passed [QA0000004929015 ]: TicketID Initializing session with primary server [euxb91.sgp.st.com]... ERROR [2]: calling ARSetEntry()... ERROR MESSAGE : Error with an entry in the Entry ID list Appended Text: [Tue May 18 10:22:27 2010] Error in modifying a Ticket G_CtrlStruct.server[euxb91.sgp.st.com] With Regards, Anuj Dua -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Tuesday, May 18, 2010 1:52 PM To: [email protected] Subject: Re: Critical: Getting ARERR 121 while Using C API ARSetEntry Hi, I do not know, but have you checked the content if the request-id before the call? I would have liked to see the logfile, as it should contain ample information on what happens. Exactly which OS are you running on? Have you tried compiling the driver-program and performing a Set-Entry from there to see if it works? Compile a minimum program with hard-coded values to see if you can get your code to work such as: ARControlStruct c; AREntryIdList IdLst; strcpy(c.server, "xxx") ... IdLst.numItems=1; IdLst.entryIdList=(AREntryIdType *)malloc(sizeof(AREntryIdType)); IdLst.entryIdList=ticketId; ARInitialization() ARSetEntry() ARTermination() Looking at this code, I see that you are overwriting the allocated buffer with the following code line: IdLst.entryIdList=ticketId; I would write someting like this: strcpy(IdLst.entryIdList[0], ticketId); Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi, > > Please find the file attached. > OS is Unix. > > With Regards, > Anuj Dua > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Misi Mladoniczky > Sent: Tuesday, May 18, 2010 12:52 PM > To: [email protected] > Subject: Re: Critical: Getting ARERR 121 while Using C API ARSetEntry > > Hi, > > First you must give us some info or snippet from your code. > > Specifically the ARSetEntry-call in itself, and enough to understand how > you are putting the Request ID list together. > > Secondly, the OS where you run your client can be useful. > > Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia: > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Hello, >> >> While modifying ticket using C API "ARSetEntry", I am getting ARERR 121 >> (Entry error in the Request ID list.) >> >> Please suggest what should be done. >> >> ARS configuration : 6.3 >> >> With Regards, >> Anuj Dua >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> -- >> This message was scanned by ESVA and is believed to be clean. >> >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
