Hi,
strcpy(IdLst.entryIdList[0], ticketId);
is probably the correct one (though you should always check the length
of ticketId beforehand).
Looking at the log messages, I noticed that there is a space character
appended to the ticketId, probably originating from the SELECT statement
in CreateBatch.pc, which of course might be a problem.
Regards,
Thilo Stapff
On 18.05.2010 10:37, Anuj DUA wrote:
Hi,
I have tried :
strcpy(IdLst.entryIdList[0], ticketId);
and also
strcpy(IdLst.entryIdList, ticketId);
it gives error, as ticketid is pointer.
I have checked the content before calling API, it gives correct ID.
Please find below the logs:
[Tue May 18 10:21:07 2010] Starting RIF monitor...
--- Configuration Details ---
SERVER NAME : euxb91.sgp.st.com
USER NAME : Demo
PASSWORD : live2002
SCHEMA NAME : HPD:HelpDesk
BACKUP SERVER NAME : eux180.sgp.st.com
--- Configuration Details ---
[Tue May 18 10:21:07 2010] Connecting database dlh_rif/useme...@s2qa...
[Tue May 18 10:21:08 2010] Modify Ticket Ticket_ID : QA0000004937103
[1]: fields passed
[QA0000004937103 ]: TicketID
Initializing session with primary server [euxb91.sgp.st.com]...
ERROR [2]: calling ARSetEntry()...
ERROR MESSAGE : Error with an entry in the Entry ID list Appended Text:
[Tue May 18 10:21:08 2010] Error in modifying a Ticket
G_CtrlStruct.server[euxb91.sgp.st.com]
[Tue May 18 10:22:27 2010] Modify Ticket Ticket_ID : QA0000004929015
[1]: fields passed
[QA0000004929015 ]: TicketID
Initializing session with primary server [euxb91.sgp.st.com]...
ERROR [2]: calling ARSetEntry()...
ERROR MESSAGE : Error with an entry in the Entry ID list Appended Text:
[Tue May 18 10:22:27 2010] Error in modifying a Ticket
G_CtrlStruct.server[euxb91.sgp.st.com]
With Regards,
Anuj Dua
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Misi Mladoniczky
Sent: Tuesday, May 18, 2010 1:52 PM
To: [email protected]
Subject: Re: Critical: Getting ARERR 121 while Using C API ARSetEntry
Hi,
I do not know, but have you checked the content if the request-id before
the call?
I would have liked to see the logfile, as it should contain ample
information on what happens.
Exactly which OS are you running on?
Have you tried compiling the driver-program and performing a Set-Entry
from there to see if it works?
Compile a minimum program with hard-coded values to see if you can get
your code to work such as:
ARControlStruct c;
AREntryIdList IdLst;
strcpy(c.server, "xxx")
...
IdLst.numItems=1;
IdLst.entryIdList=(AREntryIdType *)malloc(sizeof(AREntryIdType));
IdLst.entryIdList=ticketId;
ARInitialization()
ARSetEntry()
ARTermination()
Looking at this code, I see that you are overwriting the allocated buffer
with the following code line:
IdLst.entryIdList=ticketId;
I would write someting like this:
strcpy(IdLst.entryIdList[0], ticketId);
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hi,
Please find the file attached.
OS is Unix.
With Regards,
Anuj Dua
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Misi Mladoniczky
Sent: Tuesday, May 18, 2010 12:52 PM
To: [email protected]
Subject: Re: Critical: Getting ARERR 121 while Using C API ARSetEntry
Hi,
First you must give us some info or snippet from your code.
Specifically the ARSetEntry-call in itself, and enough to understand how
you are putting the Request ID list together.
Secondly, the OS where you run your client can be useful.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hello,
While modifying ticket using C API "ARSetEntry", I am getting ARERR 121
(Entry error in the Request ID list.)
Please suggest what should be done.
ARS configuration : 6.3
With Regards,
Anuj Dua
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