Hi, Please find the file attached. OS is Unix.
With Regards, Anuj Dua -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Tuesday, May 18, 2010 12:52 PM To: [email protected] Subject: Re: Critical: Getting ARERR 121 while Using C API ARSetEntry Hi, First you must give us some info or snippet from your code. Specifically the ARSetEntry-call in itself, and enough to understand how you are putting the Request ID list together. Secondly, the OS where you run your client can be useful. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hello, > > While modifying ticket using C API "ARSetEntry", I am getting ARERR 121 > (Entry error in the Request ID list.) > > Please suggest what should be done. > > ARS configuration : 6.3 > > With Regards, > Anuj Dua > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
CreateBatch.pc
Description: CreateBatch.pc
/* FILE HEADER */
/* File Name : SDrifapi_modifyticket.c */
/* Description : This program will receive field Ids and values from */
/* applications & would insert a ticket in Remedy */
/* Author : */
#include<ar.h>
#include<arerrno.h>
#include<arextern.h>
#include<arstruct.h>
#include<stdio.h>
#include<stdlib.h>
#include<string.h>
#include<time.h>
#include<unistd.h>
#include<SDrif_Structure.h>
int RifCreateTicket(AREntryIdType *ticketId,struct IdValueList *L_idValLst,
unsigned int NumOfItems,
FILE *logfile)
{
ARNameType L_stSchema;
ARFieldValueList L_fldList;
ARStatusList status={0,NULL};
ARValueStruct L_stvalStruct[18];
ARFieldValueStruct L_stfieldvalstruct[18];
AREntryIdList IdLst;
char sDateStr[11],sTimeStr[9],
sDay[3],sMon[3],
sYear[5],sHour[3],
sMinute[3],sSecond[3];
char *sBackUpServer[10];
struct tm tmStruct;
/* initializing TicketID with NULL */
// memset(L_TicketID,NULL,sizeof(AREntryIdType));
/* Since only 13 fields are mentioned in FGD still there are some other field
*/
/* which are mandatory for inserting a ticket in Remedy like -
*/
/* Support Priority, Case Type ,Call Source,Status so setting default values
*/
/* for these fields here
*/
/* enum L_Status {New=0,Assigned,Pending,Work_In_Progress,Resolved,Closed};
enum L_Status L_CallStatus=Resolved;
enum L_Closure_Code
{Successful=0,Successful_with_Problems,Unsuccessful,Automatically_Closed,Workaround_Requiring_RCA,By_Passed,User_not_Responded};
enum L_Closure_Code L_CallClosure_Code=Successful;
*/
int L_iCtri,L_iCtrj,iCtr;
int L_iResult=0;
int L_PreviousServerUp = FALSE; /* flag to check if the remedy server is up */
ARBoolean L_cadminFlag=0;
int i=NumOfItems;
int L_iStringCompare;
IdLst.numItems=1;
IdLst.entryIdList=(AREntryIdType *)malloc(sizeof(AREntryIdType));
IdLst.entryIdList=ticketId;
fprintf(logfile,"[%d]: fields passed\n",NumOfItems);
fprintf(logfile,"[%s]: TicketID\n",IdLst.entryIdList);
/* This will call the Control Structure . */
/* Control Record contains information about the user and environment.*/
/* Paramaters are taken from RifHdr (Header File) */
/* In case of any failure it will write to Log file. */
memset(L_stvalStruct,NULL,sizeof(ARValueStruct));
memset(L_stfieldvalstruct,NULL,sizeof(ARFieldValueStruct));
memset(sDateStr,NULL,sizeof(sDateStr));
memset(sTimeStr,NULL,sizeof(sTimeStr));
memset(sDay,NULL,sizeof(sDay));
memset(sMon,NULL,sizeof(sMon));
memset(sYear,NULL,sizeof(sYear));
memset(sHour,NULL,sizeof(sHour));
memset(sMinute,NULL,sizeof(sMinute));
memset(sSecond,NULL,sizeof(sSecond));
/* It will check if ARinitialization is successful or not.In case of problem
** It will write into log file through function call if_arerror_exist
** To check whether server is up & Running it will call another API
** ARVerifyUser tries to establish contact with server and in case of problem
** returns Error Message to application through L_IdMsg structure
*/
fprintf(logfile,"Initializing session with primary server [%s]...\n",
G_CtrlStruct.server);
L_iResult=ARInitialization(&G_CtrlStruct,&status);
if( L_iResult != 0 )
{
L_PreviousServerUp = FALSE;
fprintf(logfile,"ERROR [%d]: calling ARInitialization()...\n",L_iResult);
fprintf(logfile,"ERROR MESSAGE: %s\n",(status.statusList)->messageText);
fflush(logfile);
}
else
{
L_iResult = ARVerifyUser(&G_CtrlStruct,&L_cadminFlag,NULL,NULL,&status);
if( L_iResult == 0 )
{
L_PreviousServerUp = TRUE;
}
else
{
L_PreviousServerUp = FALSE;
fprintf(logfile,"ERROR [%d]: calling ARVerifyUser()...\n",L_iResult);
fprintf(logfile,"ERROR MESSAGE: %s\n",(status.statusList)->messageText);
fflush(logfile);
}
}
/* now establishing session with the backup server as primary is not up */
iCtr=0;
sBackUpServer[iCtr]=strtok(G_BackupARServer,";");
do
{
if( L_PreviousServerUp == FALSE )
{
fprintf(logfile,"[%s]: Initialization for BACKUP SERVER
[%s]..\n",GetTime(),
sBackUpServer[iCtr]);
/* setting the backup server name */
strcpy(G_CtrlStruct.server,sBackUpServer[iCtr]);
L_iResult=ARInitialization(&G_CtrlStruct,&status);
if( L_iResult !=0 )
{
L_PreviousServerUp = FALSE;
fprintf(logfile,"ERROR [%d]: calling ARInitialization() for
backup...\n",
L_iResult);
fprintf(logfile,"FATAL ERROR : Backup server is also DOWN !!!\n");
fprintf(logfile,"ERROR MESSAGE:
%s\n",(status.statusList)->messageText);
fflush(logfile);
}
else
{
L_iResult =
ARVerifyUser(&G_CtrlStruct,&L_cadminFlag,NULL,NULL,&status);
if( L_iResult == 0 )
{
L_PreviousServerUp = TRUE;
}
else
{
L_PreviousServerUp = FALSE;
fprintf(logfile,"ERROR [%d]: calling ARVerifyUser() for backup
...\n",L_iResult);
fprintf(logfile,"FATAL ERROR : Backup server is also DOWN !!!\n");
fprintf(logfile,"ERROR MESSAGE:
%s\n",(status.statusList)->messageText);
fflush(logfile);
}
}
} /* if previous server is not up then terminate session and return NULL */
}while((sBackUpServer[++iCtr]=strtok(NULL,";"))!=NULL);
/* if backup server is no also up then terminate the session and return NULL
*/
if( L_PreviousServerUp == FALSE )
{
ARTermination(&G_CtrlStruct,&status);
return -1;
} /* if backup server is not also up */
strcpy(L_stSchema,"HPD:HelpDesk");
//L_fldList.numItems = NumOfItems + 2;
L_fldList.numItems = NumOfItems;
/* Schema Name would be HPD:helpDesk since ticket is inserted in this form
*/
/* Now Running the loop the extract value from Application Structure and
*/
/* and put it in Remedy StructuresARValue Struct & ARFiledValueStruct
*/
/* This LOOP will run NumOfItems(no of fields passed by application
*/
for (L_iCtri = 0 ;L_iCtri<i;L_iCtri++)
{ /* LOOP Starts Here */
L_stfieldvalstruct[L_iCtri].fieldId=L_idValLst[L_iCtri].Id;
switch(L_stfieldvalstruct[L_iCtri].fieldId)
{ /* SWITCH starts Here */
case 240000008 : /* For Worklog */
L_stvalStruct[L_iCtri].dataType=AR_DATA_TYPE_DIARY;
L_stvalStruct[L_iCtri].u.diaryVal=(char*)malloc(4000*sizeof(char));
strcpy(L_stvalStruct[L_iCtri].u.diaryVal,L_idValLst[L_iCtri].Value);
break;
} /* SWITCH Ends Here */
} /* LOOP Ends Here */
/*
L_stfieldvalstruct[i].fieldId=9; For Status */
/* L_stfieldvalstruct[i+1].fieldId=240000010; For Closure code */
/*
L_stvalStruct[i].dataType=AR_DATA_TYPE_ENUM;
L_stvalStruct[i+1].dataType=AR_DATA_TYPE_ENUM;
L_stvalStruct[i].u.enumVal=L_CallStatus;
L_stvalStruct[i+1].u.enumVal=L_CallClosure_Code;
*/
/*for (L_iCtri = 0 ;L_iCtri<i+2;L_iCtri++) */
for (L_iCtri = 0 ;L_iCtri<i;L_iCtri++)
{
L_stfieldvalstruct[L_iCtri].value=L_stvalStruct[L_iCtri];
}
L_fldList.fieldValueList=L_stfieldvalstruct;
/* ARCreateEntry API is called here ,it will create an Entry in Remedy & will
*/
L_iResult=ARSetEntry(&G_CtrlStruct, /* Control Structure */
L_stSchema, /* Schema Name */
&IdLst, /* AREntryIdList */
&L_fldList, /* ARFieldValueList Strcuture */
0, /* Timestamping
*/
0,
&status); /* Status of this Function Call */
/*fprintf(logfile,"[%s]: TicketID\n",IdLst.entryIdList);*/
free(L_fldList.fieldValueList);
free(L_stvalStruct);
//IdLst.entryIdList=ticketId;
if(L_iResult!=0)
{
fprintf(logfile,"ERROR [%d]: calling ARSetEntry()...\n",L_iResult);
fprintf(logfile,"ERROR MESSAGE : %s Appended Text:
%s\n",(status.statusList)->messageText,
(status.statusList)->appendedText);
fflush(logfile);
}
/* For Terminating the application and Capture the Error Message */
if( ARTermination(&G_CtrlStruct,&status) != 0 )
{
fprintf(logfile,"ERROR [%d]: calling ARTermination()...\n",L_iResult);
fprintf(logfile,"ERROR MESSAGE : %s\n",(status.statusList)->messageText);
fflush(logfile);
}
if( L_iResult != 0 )
return -1;
else
return 1;
} /* RifCreateTicket */
