You does not get a manual these days so thats may be the issue :-) -- Jarl
2010/4/21 Tanner, Doug <[email protected]>: > Well said Tim, in the past I watched the list and replied much more often. > As being a true old timer (1996 – Present) > > But there are just too many annoying people like “Oracle4Me”, and people > that are not even willing to open a pdf manual or crack a book. I think it’s > a generational thing J > > > > Doug Tanner > > Former RAC – Remedy Instructor > > Current RSP > > Remedy 3.X and beyond > > > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Timothy Powell > Sent: Tuesday, April 20, 2010 9:26 PM > To: [email protected] > Subject: Re: Service-now.com > > > > ** > > You’re the one that said: > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]]on Behalf Of [email protected] > Sent: Monday, April 19, 2010 2:39 PM > > Yes - they trial last for 30-60 days, and I want to be able to develop > without using my client's server. > Kind of like in the old days when we had UNLIMITED access under demo. > > I wasn’t making up something, that was your quote. > > But looking back in the archives I see that you called yourself a “Newbie” > in a post dated Feb 2009. By your own words, you’ve only been around this > product for about a year, so you know nothing about the “old days”. > > > > You need to distinguish between DEMO and TRIAL. > > DEMO mode offers year round access, full ARS functionality with slight > restrictions, those being 2000 records PER FORM (not total) and 3 fixed > licenses. > > TRIAL is completely unlimited access, unlimited records, full functionality, > without fee. Thus TRIAL has a time constraint. > > Again: > > · If you’re just doing independent development of custom apps, your > technical needs are met. Year round access with full ARS functionality but > limited licenses and limited to 2000 records per form is plenty (the > community has been doing it for years) and you’re just complaining to > complain. > > · If you’re developing for a legit client who has implemented the > ITSM Suite, they need a licensed dev server. > > · If you’re developing independently against the ITSM Suite, you > have a valid complaint with regards to the fact that you can’t install it at > all and do anything with it on the development side and I agree with you. > BMC should offer some sort of developer access to the suite. > > > > Lastly, if you’re truly the type of person that makes decisions and advises > clients based on the fact that a company got on your nerves because they > don’t have the exact developer format that you “need” instead of being based > on the real power and long term benefit of the product line, then I feel > sorry for your clients; glad to see you moving on to other products and I > wish I knew your real name so I wouldn’t accidently hire you in the future. > > > > Tim Powell > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of [email protected] > Sent: Tuesday, April 20, 2010 5:59 PM > To: [email protected] > Subject: Re: Service-now.com > > > > ** > > I am not looking for an unlimited Demo. This is not a sales issue. My > technical needs are: a demo with access all year round with a reasonable > level of records. (not 2000) I wish BMC would have consideration for the > developers (i.e. a Developer's Edition so developers can work it). If they > offered a Developer's edition for a reasonable price, I would buy it. They > just get on my nerves - which is why I am looking at other products. > > > > In a message dated 4/19/2010 7:08:42 P.M. Eastern Daylight Time, > [email protected] writes: > > ** > > But Oracle referred to the needs of his “clients”. > > With the BMC Apps statement, you’re headed back to Joe’s point. “if you > cannot justify buying a product in about 60 days, then you do not need the > product”. > > If you have a client that has the need for an app like the current ITSM > Suite AND they have a need to add custom development to it, then they will > have a development server that is fully licensed and purposed for just that > type of effort. If they don’t they’re fools. > > > > I’ve been with the Remedy line since 3.0 and I don’t recall there ever being > a fully “unlimited access” DEMO version that let you do anything without > restriction. > > I do recall that with Helpdesk 4.0 and 4.5 (not sure about 5.0) you could > install that Helpdesk (as well as Change and Asset I believe) with the 3 > fixed license capabilities and 2000 record limitation. The HD installer > added 3 application licenses to the mix that could be used with the 3 ARS > fixed licenses. So you could develop against it. > > > > Now if WE want to develop against the current ITSM Suite on our own for OUR > purposes (not a client’s purpose), then I agree that even if you could get > the current suite installed on a DEMO account, it wouldn’t work right or for > long. But I don’t think you can even add the required additional licenses > needed for an install on a DEMO acct. > > > > I am a strong proponent (as many other Listers are) that BMC should add 3 of > all the licenses for the current suite upon installation (like they did in > HD 4.x), make sure the default config records are well below 2000 (or > increase the 2000 record limit somewhat), so that it can be installed and > then developed against with the DEMO license restrictions. That way we could > develop generic add-ons or enhancements, but still limit the suite so it > can’t be used for real business purposes. > > > > So the main points are: > > 1) Who has the need > > 2) What is the need > > > > If a client has the need to develop against the ITSM Apps, then they will > have the dev server resources to do the development (if they have half a > brain). > > If “we” have the need/desire to develop against the ITSM Apps independently, > then I agree that “we” have no avenue for that effort. > > If “we” have the need/desire to develop custom workflow independently just > using the AR System, then we do have an avenue for that effort. > > > > > > Tim > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]]on Behalf Of [email protected] > Sent: Monday, April 19, 2010 2:39 PM > To: [email protected] > Subject: Re: Service-now.com > > ** > > Yes - they trial last for 30-60 days, and I want to be able to develop > without using my client's server. > > Kind of like in the old days when we had UNLIMITED access under demo. > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > DISCLAIMER Important! 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