Meeting the needs of the development community with a low-cost developer kit is still being pursued internally at BMC. I realize I've been saying that for awhile - but the topic hasn't fallen off the radar and some internally are still pushing for a solution. Perhaps with the advent of BMC Remedy OnDemand, another possible avenue will open up...
While not a perfect answer, there are a couple of options available now: 1. Purchase the IT Service Management Suite with one ITSM Suite user. This will cost around $20,000 and give you access to the full ITSM application stack plus SLM, Atrium Core and AR System. Yes, this is more expensive than some may want to spend just for a dev kit - although it is much less expensive than before Solution Packs (it used to cost around $250,000 to get the same thing with the old selling model!) and has no "dev" limitations on usage (i.e. it could be used in production). 2. Enroll in the partner program and become a BMC partner. This can grant you access to whatever BMC applications against which you want to integrate or develop. 3. Utilize the trial licenses mentioned. Note that since only the AR System server requires a license key, it's very easy now to add additional application and user licenses for trial purposes. Just ask your BMC sales representative to make the applications you are interested in available on EPD for download. No additional license keys are necessary. This is obviously time limited - but does full access to the ITSM Suite. Thanks, -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Timothy Powell Sent: Monday, April 19, 2010 5:28 PM To: [email protected] Subject: Re: Service-now.com ** Hey Guillaume, long time no see. That's true, but I'd guess that segregating the forms in this manner would be a much larger overhead vs. just increasing the form limits to say....10000 records. With just 3 user licenses, even if other forms had 10000 records.....still can't use it for business purposes. You raise a good point, but not sure how the needs of the development community can be weighed against the need for BMC to protect its vast investment in this product. IMHO, any development access to the ITSM Suite to us common folk (regardless of the form limit) would be a big step in the right direction for BMC. Tim From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: Monday, April 19, 2010 8:04 PM To: [email protected] Subject: Re: Service-now.com ** Hi Tim, As an extension to your post, I would say the limit on 2000 entries for a form should only apply for user-facing forms, such as the HPD:Help Desk form, CHG:Infrastructure Change, TMS:Task, etc. I'd say all the foundational forms (locations, people, support groups, categorizations, assignment, etc) and the CI forms (should have much larger limit (50,000 or even more). The ITSM application requires a lot of data to be really usable and functional for a third party to do development or extensions....in order to be able to efficiently test user interface capabilities, performance, etc. For instance, as you know, it is not the same to display 100 entries in table field than 10000, the various needs for indexes, the effects on poorly qualified searches, reconciliation jobs, reports, etc. Guillaume ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Timothy Powell [[email protected]] Sent: Monday, April 19, 2010 7:08 PM To: [email protected] Subject: Re: Service-now.com ** But Oracle referred to the needs of his "clients". With the BMC Apps statement, you're headed back to Joe's point. "if you cannot justify buying a product in about 60 days, then you do not need the product". If you have a client that has the need for an app like the current ITSM Suite AND they have a need to add custom development to it, then they will have a development server that is fully licensed and purposed for just that type of effort. If they don't they're fools. I've been with the Remedy line since 3.0 and I don't recall there ever being a fully "unlimited access" DEMO version that let you do anything without restriction. I do recall that with Helpdesk 4.0 and 4.5 (not sure about 5.0) you could install that Helpdesk (as well as Change and Asset I believe) with the 3 fixed license capabilities and 2000 record limitation. The HD installer added 3 application licenses to the mix that could be used with the 3 ARS fixed licenses. So you could develop against it. Now if WE want to develop against the current ITSM Suite on our own for OUR purposes (not a client's purpose), then I agree that even if you could get the current suite installed on a DEMO account, it wouldn't work right or for long. But I don't think you can even add the required additional licenses needed for an install on a DEMO acct. I am a strong proponent (as many other Listers are) that BMC should add 3 of all the licenses for the current suite upon installation (like they did in HD 4.x), make sure the default config records are well below 2000 (or increase the 2000 record limit somewhat), so that it can be installed and then developed against with the DEMO license restrictions. That way we could develop generic add-ons or enhancements, but still limit the suite so it can't be used for real business purposes. So the main points are: 1) Who has the need 2) What is the need If a client has the need to develop against the ITSM Apps, then they will have the dev server resources to do the development (if they have half a brain). If "we" have the need/desire to develop against the ITSM Apps independently, then I agree that "we" have no avenue for that effort. If "we" have the need/desire to develop custom workflow independently just using the AR System, then we do have an avenue for that effort. Tim _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
