Look at the fields mapped on close.
-----Original Message-----
From: Brad Terhune <[email protected]>
To: [email protected]
Sent: Tue, Mar 2, 2010 2:16 pm
Subject: Helpdesk 5.6 Workflow
Hi list!
For any of you out there running the older Remedy Helpdesk app, I
could use some workflow assistance. In HPD:HPDOnRtnRequesterName+01
and +02. Once you bring up the Search form and select the proper
individual and then click OK, what action takes the selected person
back to HPD:Helpdesk and populates the form?
If I look someone up through Requester Login Name+, it brings them
back into HPD:Helpdesk fine. However I can't find any differenence in
the HPD:HPDOnRtnRequesterName ALs and the
HPD:HPDOnRtnRequesterLoginName ALs.
Any help you all could give would be great!
Thanks,
Brad Terhune
[email protected]
University of Tennessee Health Science Center
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