Hi Brad,
I do not use this application anymore, but maybe loading your .def file
in ARSmarts could help you to follow the workflow. I think that even
the evaluation version could help you here. Just register here to get
access.
Best regards.
Kaïs
Brad Terhune wrote:
Hi list!
For any of you out there running the older Remedy Helpdesk app, I
could use some workflow assistance. In HPD:HPDOnRtnRequesterName+01
and +02. Once you bring up the Search form and select the proper
individual and then click OK, what action takes the selected person
back to HPD:Helpdesk and populates the form?
If I look someone up through Requester Login Name+, it brings them
back into HPD:Helpdesk fine. However I can't find any differenence in
the HPD:HPDOnRtnRequesterName ALs and the
HPD:HPDOnRtnRequesterLoginName ALs.
Any help you all could give would be great!
Thanks,
Brad Terhune
[email protected]
University of Tennessee Health Science Center
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