Hi list! For any of you out there running the older Remedy Helpdesk app, I could use some workflow assistance. In HPD:HPDOnRtnRequesterName+01 and +02. Once you bring up the Search form and select the proper individual and then click OK, what action takes the selected person back to HPD:Helpdesk and populates the form?
If I look someone up through Requester Login Name+, it brings them back into HPD:Helpdesk fine. However I can't find any differenence in the HPD:HPDOnRtnRequesterName ALs and the HPD:HPDOnRtnRequesterLoginName ALs. Any help you all could give would be great! Thanks, Brad Terhune [email protected] University of Tennessee Health Science Center _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
