Re: Importing Definition Forms

Thu, 18 Feb 2010 06:09:23 -0800

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I would identify a filter, active link, and form  on each server where they both have the same timestamp for last updated (they are both the same from BMC). Now compare the two export files. Is there something different? This may give you a clue.

Kelly Deaver
L-3 Stratis / FAA Contractor
[email protected] (ARSlist mail)
[email protected] (Business mail)
 
 
-------- Original Message --------
Subject: Re: Importing Definition Forms
From: Joe D'Souza <[email protected]>
Date: Wed, February 17, 2010 2:35 pm
To: [email protected]

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Lisa,
 
Since it may be a while before you have the luxury of restarting production why not try this..
 
Have you tried exporting it in a different format? Instead of a regular def file, take an XML export. See if you get the same error..
 
Joe
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]]On Behalf Of Coleman, Gavin
Sent: Wednesday, February 17, 2010 9:28 AM
To: [email protected]
Subject: Re: Importing Definition Forms

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Hi Lisa – I have indeed seen this error. It has occurred several times on our development servers (ARS 6.3 patch 24), but I’ve never been able to determine the root cause of the problem. My only solution is to restart the Remedy application. This seems to clear the error and you are then able to import definition files without error.
 
Given that this is a production system, this may be unpalatable, but this is the only solution I have found!
 
Thanks,
 

Gavin Coleman

Senior Analyst/Programmer

Computacenter (UK) Ltd

Services & Solutions

Hatfield Avenue

Hatfield, Hertfordshire, AL10 9TW, United Kingdom

T: +44 (0) 1707 631662

E: [email protected]

 
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kemes, Lisa
Sent: 17 February 2010 13:51
To: [email protected]
Subject: Importing Definition Forms
 
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We are having a really bizarre issue with importing any form, active link, filter or escalation from our Development Server to our Production Server.  Both are at the same version (ARS 7.1 P7).  Both DB's are at the same version Oracle 10g.  And both servers are Windows 2003 boxes.  We try to take great care in keeping both boxes exactly the same.
 
I tried a simple form with a menu, a filter, and an active link.  They wouldn't load.  It generated the following errors.
 
The file specified for a character menu does not hold a character menu definition:  (ARERR 414)
The file specified for an active link does not hold an active link definition:  (ARERR 413)
 
I tried the menu alone.  It errored.
 
When I tried to just import the form I would get:
 
The following item was not imported: Junk (ARERR 55)
The file specified for a character menu does not hold a character menu definition:  (ARERR 414)
The file specified for an active link does not hold an active link definition:  (ARERR 413)
 
Has anyone ever seen this issue before? 
When I export from Dev and import back into Dev, it's fine.  As of yesterday morning, when I exported from Prod and imported back into Prod, everything is fine.  It's when I try to export from Dev into Prod.
 
 
Lisa Kemes 
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
 
 
 
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