Lisa,

Since it may be a while before you have the luxury of restarting production
why not try this..

Have you tried exporting it in a different format? Instead of a regular def
file, take an XML export. See if you get the same error..

Joe
  -----Original Message-----
  From: Action Request System discussion list(ARSList)
[mailto:[email protected]]on Behalf Of Coleman, Gavin
  Sent: Wednesday, February 17, 2010 9:28 AM
  To: [email protected]
  Subject: Re: Importing Definition Forms


  **
  Hi Lisa - I have indeed seen this error. It has occurred several times on
our development servers (ARS 6.3 patch 24), but I've never been able to
determine the root cause of the problem. My only solution is to restart the
Remedy application. This seems to clear the error and you are then able to
import definition files without error.



  Given that this is a production system, this may be unpalatable, but this
is the only solution I have found!



  Thanks,



  Gavin Coleman

  Senior Analyst/Programmer

  Computacenter (UK) Ltd

  Services & Solutions

  Hatfield Avenue

  Hatfield, Hertfordshire, AL10 9TW, United Kingdom

  T: +44 (0) 1707 631662

  E: [email protected]

  W: www.computacenter.com



  From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Kemes, Lisa
  Sent: 17 February 2010 13:51
  To: [email protected]
  Subject: Importing Definition Forms



  **

  We are having a really bizarre issue with importing any form, active link,
filter or escalation from our Development Server to our Production Server.
Both are at the same version (ARS 7.1 P7).  Both DB's are at the same
version Oracle 10g.  And both servers are Windows 2003 boxes.  We try to
take great care in keeping both boxes exactly the same.



  I tried a simple form with a menu, a filter, and an active link.  They
wouldn't load.  It generated the following errors.



  The file specified for a character menu does not hold a character menu
definition:  (ARERR 414)

  The file specified for an active link does not hold an active link
definition:  (ARERR 413)



  I tried the menu alone.  It errored.



  When I tried to just import the form I would get:



  The following item was not imported: Junk (ARERR 55)

  The file specified for a character menu does not hold a character menu
definition:  (ARERR 414)

  The file specified for an active link does not hold an active link
definition:  (ARERR 413)



  Has anyone ever seen this issue before?

  When I export from Dev and import back into Dev, it's fine.  As of
yesterday morning, when I exported from Prod and imported back into Prod,
everything is fine.  It's when I try to export from Dev into Prod.





  Lisa Kemes

  AR System Developer

  Tyco Electronics

  717-810-2408 tel

  717-810-2124 fax

  [email protected]







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